Refund policy
Returns & Refunds: The Boring But Important Bit
Right, let's talk about the "what if I change my mind" stuff. We'll keep it short and painless.
Custom Printed Garments (Tees, Hoodies, etc.)
Here's the thing — every single garment is printed to order, just for you. That means the moment you hit "buy," a tiny magical printing press fires up and creates your piece from scratch. Because of this, custom printed items are not eligible for returns or refunds simply because you've changed your mind. We physically cannot resell a made-to-order item.
However — if your item arrives damaged, faulty, or looking nothing like what you ordered, absolutely get in touch. We'll sort it out. No questions asked (okay, maybe one or two, and a photo would be lovely).
Handmade Items, Crystals & Jewellery
For our non-custom items — jewellery, crystals, handmade goodies — you've got 28 days from delivery to change your mind. That's double your legal cooling-off period and we're happy to honour it.
To be eligible for a return:
•The item must be unused and in its original condition
•It needs to come back to us in Scotland (return postage is on you, unless we sent the wrong thing)
•Drop us an email before sending anything back so we know it's coming
Faulty or Incorrect Items (All Products)
Got something broken, botched, or just plain wrong? We will always make it right. Whether it's a reprint, a replacement, or a refund — just email us with a photo of the issue and we'll get it sorted faster than you can say "Mercury retrograde."
How to Get in Touch
Email: familiars@thateffinelf.com
Pop us a message with your order number and a quick description (and photo if relevant) of what's gone wrong. We aim to respond within 48 hours, though usually it's much quicker.
No hexes required. We promise we're friendly.